Privacy Policy

Effective Date: June 14, 2025

Flux Car Rental LLC ("Company", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, submit a booking, or communicate with us via phone, text, email, or WhatsApp. By using our site or services, you consent to the practices described below.

1. Information We Collect

  • Identity Verification: Full name, phone number, email address, residential address, and a valid driver’s license or passport for legal eligibility.
  • Booking Information: Vehicle selected, pickup/drop-off dates and times, delivery instructions, insurance options, and any optional add-ons or services selected.
  • Payment Information: Billing address, transaction details, and payment method. Card data is processed securely via PCI-compliant gateways and never stored directly on our servers.
  • Communication Logs: Any interactions you initiate or respond to via email, phone, SMS, or WhatsApp, including inquiries, confirmations, and updates.
  • Device & Browsing Data: IP address, browser type, device info, geolocation (if enabled), and usage behavior via cookies, pixels, and analytics tools.

2. How We Use Your Information

  • To confirm bookings, send receipts, and provide rental-related communication
  • To verify driver eligibility and identity under state and federal law
  • To send rental reminders, confirmations, arrival updates, and return notifications
  • To manage deposits, insurance add-ons, damages, or violations
  • To provide customer support or process refund/rescheduling requests
  • To improve our website, fleet offerings, and customer experience
  • To send optional marketing messages or seasonal promotions (with consent)

3. Communication Consent

By submitting your contact information, you agree to receive transactional messages from us via:

  • Email
  • SMS/Text
  • WhatsApp or similar messaging platforms

You can opt out of marketing messages at any time by replying "STOP" to texts or clicking “Unsubscribe” in marketing emails. Transactional updates (e.g., pickup instructions, agreements) are not subject to opt-out.

4. Payment Processing

All payments are processed through secure third-party gateways such as Stripe or QuickBooks Payments. We do not store your full credit card information. All transactions are encrypted, and sensitive payment data is handled only by PCI-DSS-compliant providers.

5. Insurance, Violations & Legal Disclosures

  • We may collect and retain details related to insurance coverage, damage waivers, or claims in the case of incidents during your rental period.
  • In the event of traffic violations, tolls, or legal issues, we may share relevant information with law enforcement or government agencies as required by law.

6. Third-Party Services We Use

We work with the following third parties who may collect or process your data on our behalf:

  • HQ Rental Software – manages reservation and rental scheduling
  • Google Analytics – tracks website usage to improve performance
  • Meta (Facebook/Instagram) – for retargeting and campaign tracking
  • Stripe / QuickBooks – for secure payment processing
  • Mailchimp / CRM – for email and SMS follow-ups (if subscribed)

Each service provider follows their own privacy policy and security measures.

7. Cookies & Analytics

We use cookies and pixels to track site usage, personalize experiences, and measure ad performance. You can disable cookies in your browser settings. We honor browser Do Not Track (DNT) settings where possible.

8. Children’s Privacy

Our services are intended for adults 21 and over. We do not knowingly collect personal data from children under 13. If you believe a minor has submitted information, please contact us for removal.

9. Data Security

We use HTTPS encryption, firewall protections, and internal access controls to keep your data secure. However, no method is 100% secure, and you use our website and services at your own risk.

10. Data Retention

We retain your information only as long as necessary to fulfill bookings, comply with applicable laws (e.g., tax, insurance), and resolve disputes. Data not needed will be deleted or anonymized.

11. Your Rights & Choices

  • You may request a copy, correction, or deletion of your data at any time
  • You may opt out of promotional emails or texts
  • You can manage cookie preferences via your browser or device settings

12. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date. Continued use of our services after changes means you accept the revised policy.

13. Contact Us

For questions, data access, or concerns, contact us at:

Flux Car Rental LLC
562 Nassau St., City of Orange, NJ 07050
Email: [email protected]
Phone: (718) 490-9268